Effective Date: August 17, 2026Last Updated: August 17, 2026Privacy PolicyFixCore Appliance Repair (“FixCore,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website and customers who use our appliance repair services.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when you visit our website, submit a service request, schedule an appointment, communicate with us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We CollectWe may collect information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Service address
- City, state, and ZIP code
- Appliance type and brand
- Description of the appliance problem
- Photos or other information you choose to provide
- Requested appointment date or time
- Communications between you and FixCore
- Service, repair, and transaction information
- Other information you voluntarily provide
We may collect this information when you submit a website form, request an appointment, call, email, text, communicate with us through another platform, or otherwise request our services.
2. Information Collected AutomaticallyWhen you visit our website, we and certain third-party technology providers may automatically collect information about your device and use of the website.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Referring website or source
- Pages viewed
- Links and buttons clicked
- Date and time of visits
- Time spent on pages
- Website interactions
- Advertising and cookie identifiers
- General usage and diagnostic information
We may use cookies, pixels, tags, scripts, local storage, and similar technologies to collect this information.
3. How We Use Your InformationWe may use information we collect to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide appliance diagnosis and repair services
- Contact you regarding your appointment or repair
- Prepare and communicate repair estimates
- Process transactions and payments
- Maintain customer and service records
- Provide customer support
- Operate and improve our website
- Understand how visitors use our website
- Measure website and advertising performance
- Improve our marketing and advertising
- Measure conversions from advertising campaigns
- Display or help deliver relevant advertising
- Prevent fraud, abuse, and security incidents
- Maintain accounting and business records
- Enforce our policies and protect our legal rights
- Comply with applicable legal obligations
4. Google AnalyticsWe may use
Google Analytics, including Google Analytics 4 (“GA4”), to understand how visitors interact with our website.
Google Analytics may collect information such as website activity, session information, approximate geographic location, browser and device information, traffic sources, and identifiers stored in cookies or similar technologies.
We use this information to analyze website traffic, understand how customers find and use our website, measure performance, and improve our website and marketing.
Google may process information collected through Google Analytics according to its own privacy policies and terms.
Google requires websites using Analytics to disclose its use and how it collects and processes data.
5. Meta Pixel and Advertising TechnologiesWe may use the
Meta Pixel and other advertising or conversion-tracking technologies provided by Meta Platforms, Inc. and other advertising platforms.
These technologies may collect information about your interactions with our website, such as:
- Pages visited
- Buttons or links clicked
- Service-request or booking-related events
- Referring information
- Browser and device information
- Cookie or advertising identifiers
- Other website interaction and conversion information
We may use this information to measure advertising effectiveness, understand whether an advertisement resulted in a website visit or service inquiry, create or measure advertising audiences, and improve our advertising campaigns.
Meta and other advertising providers may process information collected through their technologies according to their own privacy policies and terms.
6. Cookies and Similar TechnologiesOur website may use cookies and similar technologies for:
Essential functions — to operate and secure the website.
Analytics — to understand website traffic and usage.
Advertising and marketing — to measure advertising performance, conversions, and marketing campaigns and, where applicable, deliver more relevant advertising.
Preferences and functionality — to remember certain website settings or improve user experience.
Depending on applicable law and the technologies we use, you may be provided with options to accept, reject, or manage certain non-essential cookies.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality or measurement.
Google provides consent and privacy controls for sites using its measurement technologies.
7. CRM, Scheduling and Customer Management SystemsWe may use customer relationship management (“CRM”), scheduling, booking, dispatch, communication, invoicing, or field-service management platforms to operate our business.
Information you provide to FixCore may be stored or processed through these services for purposes including:
- Managing customer records
- Scheduling appointments
- Dispatching technicians
- Communicating with customers
- Maintaining service history
- Preparing estimates and invoices
- Processing or recording payments
- Managing follow-up communications
The specific service providers we use may change as our business operations evolve.
8. CommunicationsIf you provide us with your phone number or email address, we may contact you regarding:
- Your service request
- Appointment scheduling or confirmation
- Technician arrival or scheduling updates
- Estimates
- Repairs
- Parts
- Invoices or payments
- Customer service
- Other matters related to your requested services
Where permitted and where any required consent has been obtained, we may also send promotional or marketing communications.
You may opt out of promotional email communications by using the unsubscribe method provided in those communications.
Marketing text messages, if offered, will be subject to any additional consent and opt-out disclosures presented when you enroll.
9. How We Share InformationWe may share information with service providers and vendors that assist us in operating our website or business, including providers of:
- Website hosting and website-building services
- CRM and customer-management systems
- Scheduling and booking systems
- Email and communication services
- SMS and telephone services
- Payment processing
- Accounting and invoicing
- Cloud storage
- Website analytics
- Advertising and conversion measurement
- Fraud prevention and website security
- Other technology and business-support services
These companies may process information on our behalf or, in some circumstances, under their own privacy policies and terms.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect our rights or property, prevent fraud, protect customers or others, or in connection with a sale, merger, acquisition, financing, restructuring, or transfer of business assets.
10. Sale and Use of Personal Information for AdvertisingFixCore does not sell personal information for monetary compensation.
However, certain privacy laws may define some disclosures of online identifiers or website activity to advertising or analytics providers as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.
Where applicable law provides rights regarding these activities, we will honor applicable privacy requests as required by law.
11. Payment InformationPayments for FixCore services may be processed using third-party payment processors.
FixCore does not intentionally store complete payment-card numbers or card security codes through its general website service-request forms.
Payment processors may collect payment information directly and process it according to their own terms, privacy policies, and security practices.
Please do not submit complete credit or debit card information through a general website contact form, email, or text message unless you are specifically directed to an appropriate secure payment method.
12. Data RetentionWe retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and documenting services
- Maintaining service history
- Customer support
- Accounting and tax purposes
- Fraud prevention
- Resolving disputes
- Enforcing agreements
- Meeting legal or regulatory requirements
Retention periods may vary depending on the type of information and our legal and business requirements.
13. Data SecurityWe use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.
14. Your Privacy Choices and RightsDepending on where you live and applicable law, you may have rights concerning your personal information.
You may contact us to request, where applicable:
- Access to information we maintain about you
- Correction of inaccurate information
- Deletion of certain information
- Information about how your information is used
- Opt-out from certain marketing communications
- Other privacy rights provided by applicable law
We may need to verify your identity before completing certain requests.
We may retain information when necessary or permitted for legitimate business, accounting, security, dispute-resolution, or legal purposes.
15. Third-Party Websites and ServicesOur website may contain links to or integrate with services operated by third parties.
Third-party services have their own privacy policies and practices. FixCore does not control and is not responsible for the privacy or security practices of third-party websites or services.
FTC guidance similarly notes that information collected directly through third-party services may be subject to those providers' own privacy policies.
16. Children's PrivacyOur website and appliance repair services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it where appropriate.
17. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our website, services, technology providers, analytics or advertising tools, business practices, or applicable requirements.
The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.
We encourage you to review this page periodically.
18. Contact UsIf you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
FixCore Appliance RepairCharlotte, North Carolina, USA
Email: fixcorerepair@gmail.com
Phone: +1 704 771-0167
